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1. Watch and listen to the interview a couple of times.
2. Write out the questions and sub-questions the interviewer asks.
3. Number each question (i.e. Question 1) and each sub-question (i.e. la)
4. Paraphrase the manager's response to each question and sub-question. You will notice that the manager refers to different managerial functions in different questions in the interview, often two or more managerial functions are referred to in one question.
5. After transcribing the managees responses, highlight what aspects of the interview relate to the managerial functions of Planning, Organising, Leading & Controlling (POLO. You may find it useful at this stage to use different colours to highlight the different management areas, for instance, P.Green, 0=Yellow, 1.. Pink, C. Purple.
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