Module Discussion Activity Online Tutoring

Quality is “the extent to which a range of basic properties meet the requirements”, and projects quality involves activities and processes which recognize quality policies, goals and responsibilities in order for the project to address the needs it is pursued (van Rooij, 2009). It is the exclusive duty of the project manager and project management team to align the standard and grade. Project quality management deals with the development and integration of a quality management framework (Ma et al., 2018). There are three main phases for project quality management, i.e. quality management planning, quality assurance and quality control. In project quality management, people can recognize and file the quality standards and requirements that are necessary for the project and how to meet those requirements.

Good quality in project management is accomplished by planning it instead of by responding to issues after they have been found (Kerzner, 2017). Guidelines are selected and procedures are set in place to reach these requirements. Therefore, different tools are chosen that can evaluate the quality of the project precisely enough to assess if the indicators are within acceptable limit and if they demonstrate a trend. There are seven key quality tools and techniques defined as suitable to be used in both the quality management plan and the quality assurance method. These tools are regarded as Ishikawa’s seven important quality tools i.e. cause and effect diagrams, flowcharts, check sheets, Pareto diagrams, control charts, histograms and scatter diagrams. The degree to which such methods are used is measured by the complexity of the project and the quality control system used by the customer.

Customers are often willing to pay a higher price for the items that includes high quality. Nevertheless, there are no replacements for quality. If there is any issue related to quality in the project then the project will be revived or cancelled, which in turn implies that the cost of the project will now be raised. Quality is a crucial element of project management, which makes it possible for the project manager to stay vigilant all across the duration of the project (McClory, Read & Labib, 2017). This is the duty of the project manager to reduce extra costs due to poor quality. No organization will therefore accept a rise in costs due, in particular, to poor quality. For many organizations, the lack of emphasis on quality has contributed to a declining trajectory that can get worse with time. Therefore, project cost management is directly related to project quality management. The case study of the “Vehicle Maintenance Facility” demonstrates that they offer facilities related to vehicle repair and maintenance. The company assures consumers that the vehicles have been appropriately serviced and repaired. Poorly maintained vehicles are dangerous, inefficient and costly to run, as well as producing noise. Therefore, if the Vehicle Maintenance Facility does not provide quality facilities, this will result in severe accidents that may cause injury or death. Quality is therefore of great importance in the project management and the provision of services to clients.

References

Kerzner, H., 2017. Project management: a systems approach to planning, scheduling, and controlling. John Wiley & Sons.

Ma, Z., Cai, S., Mao, N., Yang, Q., Feng, J. and Wang, P., 2018. Construction quality management based on a collaborative system using BIM and indoor positioning. Automation in Construction, 92, pp.35-45.

McClory, S., Read, M. and Labib, A., 2017. Conceptualising the lessons-learned process in project management: Towards a triple-loop learning framework. International Journal of Project Management, 35(7), pp.1322-1335.

van Rooij, S.W., 2009. Scaffolding project-based learning with the project management body of knowledge (PMBOK®). Computers & Education, 52(1), pp.210-219.