HRM560 MANAGING ORGANIZATIONAL CHANGE - ASSIGNMENT HELP ON NEEDS ASSESSMENT REPORT

• Introduction

With the advent of globalization, businesses are moving beyond the international borders and there is greater need of developing the workforce to adjust with changing requirement of globalized setting. The underlying report has focused on need assessment of employees of EC Property services, who are currently operating only in Australia. The report has focused on the reasons of conducting needs assessment of EC and has used individual level needs assessment by using competency framework. Moreover, the recommendations are provided about the training program which can address needs of EC’s employees. Following diagram has shown the organizational structure in EC property Services.

Care Takers are being fundamental workforce in EC Property and they have been directly connecting to work supervisors and the work supervisors, are manage by the employee coordinator officer and work supervisors have directly connected with supply office too who had provided equipment, tools, chemicals, materials such hand towels, Toilet tissues, and rags of the purpose of cleaning maintenance and repairing. 

Often care takers are students and students’ dependents who came from different countries specially from the South Asian counties. EC Property has allocated part time task and duties for students and dependents have got full time. Although averagely EC Corporation has got 8% -10% employee turnover and the main course is when the students have been finished their studies they had moved for other job. Therefore, EC Property has been recruiting more than 10 people as care takers in every Intake of the universities.  

• Why to conduct needs assessment of EC Property 

EC Property Services is considered as highly diversified business which has expanded in numerous areas of services over the years. Mainly, the service range of EC include corporate services, education and commercial cleaning, general repairs, gardening and maintenance along with general cleaning services of the company (EC Property, 2019). In order to deliver these diverse services, EC has attracted and managed more than 250 employees (EC Property, 2019). Need assessment mainly highlights any performance gap and issue which then helps in devising the training and development program for addressing those needs (McDaniel et al, 2014). On the other hand, needs assessment is also carried out when new system or technology is implied in an organization or when an organization is willing to exploit and to take advantage of new opportunity (Caligiuri & Tarique, 2012).  EC Property is required to carry out need assessment for assuring that it identifies needs of its workforce in timely manner and then its devises most appropriate training program. 

Mainly, the analysis of EC Property indicates that company is meanwhile operating successfully, yet it is exposed with opportunity of further expansion which might need development of new skills and knowledge among employees of EC. The opportunity to enter into international markets, based on advent of globalization, has been considered as substantial for EC. In order to ensure success in globalized market, EC is exposed to the challenge of developing its workforce with respect to international markets. It has been highlighted by Moser (2012) that globalized markets are characterized by diverse cultural values. The diverse range of cultural values call for attention of management to develop skills through which they can encourage and motivate diverse workforce (Cohen, 2017). When workforce and management does not have cultural awareness, then the issues are likely to arise in the form of declining performance of workforce, which might cause issues in overall organizational performance. Therefore, it can be said that in order to assure smooth operations of company in new markets, it is important to make reliance on need assessment of workforce and then to develop most suitable training and development programs. The need assessment of EC Property is thus associated with pursuit of new opportunity by company and it is highly needed for succeeding in new markets.