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BSBTWK502 Task 2 – Written Report

Task summary

This assessment is to be completed using the case study as simulated work environment. The learner is asked to performed the tasks Part A and Part B using the templates provided.

Required

· Access to textbooks/other learning materials

· Access to Canvas

· Computer with Microsoft Office and internet access

Timing

· Your assessor will advise you of the due date of this assessment via Canvas.

Submit

· This completed workbook.

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Assessment Cover Sheet
Candidate name:
Candidate ID
Trainer’s Name:
Date Submitted:
Candidate declaration:	I declare that: · I have read and understood all the information provided in relation to the assessment requirements to complete this unit, the instructions and the purpose and processes of undertaking this assessment task · This assessment is my own work and where other’s works or ideas have been used, I have appropriately referenced or acknowledged them · I understand that plagiarism is a serious offence that may lead to disciplinary action.
Candidate signature:

Task 2 – Written Report

Part A – Team Performance Plan

Develop a Team Performance Plan detailing the following:

Team purpose, roles, and responsibilities according to organisational and task objectives
Expected outcomes, key performance indicators (KPIs) and goals for work team
Strategies to support team members in meeting expected performance outcomes
Strategies for facilitating team member input into planning, decision making and operational aspects of team tasks
Policies and procedures for promoting team member accountability for personal work and team tasks
Feedback to team members on team effort and contributions
Processes for identifying and addressing issues, concerns and problems identified by team members

Team Performance Plan
Team purpose, roles, and responsibilities according to organisational and task objectives
Expected outcomes
Key performance indicators (KPIs)
Goals for work team
Strategies to support team members in meeting expected performance outcomes
Strategies for facilitating team member input into planning, decision making and operational aspects of team tasks
Policies and procedures for promoting team member accountability for personal work and team tasks
Feedback to team members on team effort and contributions
Processes for identifying and addressing issues, concerns and problems identified by team members

Part B – Post-Project Review Report

Pretend that you have just implemented the project and it was successfully completed. Now you have to discuss how you have facilitated teamwork and liaised with stakeholders. Create a Post-Project Review Report detailing the strategies you used on how to:

Encourage team members to participate in and to take responsibility for team activities
Support the team in identifying and resolving work performance problems
Promote work team collaboration through individual behaviour
Establish and maintain open communication processes with relevant stakeholders
Communicate information from line management to the team
Communicate and follow-up unresolved issues, concerns and problems raised by team members with line management
Address unresolved issues, concerns and problems raised by stakeholders