BSBPWD502 Develop and Use Emotional Intelligence - Project Assessment

The project is divided into three parts:

1.       Part I. Identify Impact of Own Emotions on Others in the Workplace

2.       Part II. Recognise and Address Emotional Intelligence of Others

3.       Part III. Promote the Development of Emotional Intelligence in Others

Tasks and activities in this project assessment require you to have access to a workplace or a similar environment.

Read the instructions in this project carefully before proceeding.

Resources Required for Assessment

Resources you need to access to complete this assessment are outlined in the Resources Required for Assessment section of this workbook and in the task overview of each part of the assessment.

Forms and Templates

Assessment forms and templates are provided in each task in this Project Assessment, unless otherwise specified.

If you are currently in workplace, you may use similar forms and templates used by your organisation to complete the assessment. However, all requirements specified in the task must be included in your submissions.

§  Develop and use evaluation criteria to determine own emotional strengths and weakness

§  Identify and analyse personal emotional stressors related to the workplace

§  Evaluate the impact of own workplaces behaviours

§  Use self-reflection and feedback from others to improve development of own emotional intelligence.

Resources Required:

To complete this project, you will need access to the following:

§  A workplace that will allow you access to:

o   At least two co-workers

Templates required to complete this project are provided within this workbook.

2.       Access the Evaluation Criteria template found within this workbook. Use this template for developing evaluation criteria for assessing emotional strengths and weaknesses.

3.       Create an Evaluation Criteria. You will use this to assess your emotional strengths and weaknesses in the next task.

Your developed Evaluation Criteria must include the following information:

§  Your industry

§  At least four criteria relevant to assessing emotional strengths and weaknesses

Ensure that the criteria you develop applies to your role in your industry.

§  At least one rating scale for your provided criteria

Your rating scale must include more than two ratings, e.g., 1-5, 1-10, etc.

§  For each criterion, at least one response scale for each item in the rating scale

Your response scale must include a description that outlines the observable skills or abilities that illustrate the level of performance for the rating scale of each criteria, e.g. 

Learner is very aware of their emotions and capabilities.

§  Conducts self-reflection to identify any improvements to their practice or task

§  Seeks to improve on areas identified from self-reflection

Ensure to leave the Self-Assessment column blank. You will complete that column in the next task.

4.       Submit your partially completed Evaluation Criteria to the Assessment Submission Folder.

2.       Assess your emotional strengths and weaknesses using your Evaluation Criteria. Record results on your template.

3.       Based on the assessment of your Evaluation Criteria, complete the Emotional Assessment. This must include the following information:

a.       At least two of the following:

§  Your emotional strengths

Your emotional strengths must be directly taken from your Evaluation Criteria. These must include areas identified in your Evaluation Criteria that you can maintain.

§  Your emotional weaknesses

Your emotional weaknesses must be directly taken from your Evaluation Criteria. These must include areas identified in your Evaluation Criteria that need improvement.

4.       Submit the following to the Assessment Submission Folder:

§  Completed Evaluation Criteria template

§  Completed Emotional Assessment template.

2.       Complete the Potential Emotional Stressors template. Your Potential Emotional Stressors must contain the following information:

a.       Briefly explain at least one workplace situation where you felt stressed.

b.       Analyse the identified workplace situation by identifying the following:

                                                         i.      At least two potential emotional stressors present in the identified workplace situation

Potential emotional stressors refer to the conditions present in the situation that made you feel stressed, e.g.

§  Lack of communication from co-worker

§  Personal deadline not being met

                                                       ii.      At least two methods for responding to each identified potential emotional stressor

The methods identified must be specific, applicable, and shows healthy responses to each identified potential emotional stressor.

c.       Ensure to leave the following sections blank:

§  Feedback from Co-workers

§  Recommended Methods for Responding to Potential Emotional Stressors

These sections will be completed in Task 1.4.

3.       Submit your partially completed Potential Emotional Stressors template to the Assessment Submission Folder.

2.       You have participated in a consultation with at least two co-workers to seek feedback regarding your methods. During the consultation: 

a.       You have ask your co-workers for confirmation on each of your methods for responding to potential emotional stressors in the workplace, as identified from the Potential Emotional Stressors in Task 1.3.

Confirmation of your methods can include but is not limited to the following discussion points:

§  Is the method of response to potential emotional stressors effective?

§  Will the method of response to potential emotional stressors need to be revised?

b.       Identify at least one method for responding to each identified potential emotional stressor in the workplace.

Record the information in your Potential Emotional Stressors template.

3.       Submit the completed Potential Emotional Stressors template to the Assessment Submission Folder.

§  Show how you can interact with co-workers and observe their emotional states

§  Develop plans for identifying and responding appropriately to a range of emotional expressions

§  Apply techniques that indicate flexibility and adaptability in dealing with others in the workplace

§  Demonstrate consideration of the emotions of others when making decisions

Resources Required:

To complete this project, you will need access to the following:

§  A workplace or access to the Bounce Fitness Simulated Business that allows you access to:

o   People, including:

·         Co-workers met with in Task 1.4

·         At least two relevant stakeholders

Templates required to complete this project are provided within this workbook.

2.       Complete at least one profile for each co-worker with what you could observe as their emotional responses to situations in the workplace. Document each co-worker’s interactions.

Each co-worker must address all issues present in their interactions.

Complete at least one profile for each co-worker observed.

3.       Record your observations in the Team Emotional Intelligence Profile. The Team Emotional Intelligence Profile must contain the following information:

§  The emotion each co-worker expressed upon observation

§  Analyse each emotion through the following steps:

o   Identify at least one emotional cue that indicates the emotion your co-worker expressed.

Emotional cues are verbal or non-verbal hints that indicate someone’s emotional state. These cues include but are not limited to:

§  Facial expressions

§  Body movements

§  Tone of voice

Though your identified emotional expressions must differ, the emotions and cues you identify for each emotional expression can be similar.

o   Identify at least three emotional expressions

Emotional expressions refer to how one outwardly communicates their emotional state. These expressions can be either verbal or non-verbal, e.g.

§  Crying

§  Pacing around a room

§  Venting to a co-worker

1. Locate the Emotional Expression Plan template within this workbook. Use this template to create a plan for identifying and responding to emotional expressions.
2. Based on the observed emotional expressions of your co-workers from their Team Emotional Intelligence Profiles in Task 2.1, create a plan to identify and respond to a range of emotional expressions.

The plan must contain the following:

§  At least three emotional expressions observed from your co-workers in Task 2.1

For each emotional expression, identify the following based on the information gathered in your Team Emotional Intelligence Profiles from Task 2.1:

§  At least one method of identifying the specified emotional expression  

§  At least one method of responding to the specified emotional expression

For each method, you must include:  

§  At least one expected outcome

§  Planned date of implementation

Record all information in the Emotional Expression Plan found within this workbook.

1. Ensure to leave the following sections blank:

§  Actual Outcome

§  Actual Date of Implementation

These sections will be completed in a succeeding task.

1. You are not required to submit the Emotional Expression Plan in this task.

a.       Indicate flexibility in dealing with others in the workplace

b.       Indicate adaptability in dealing with others in the workplace

c.       Show consideration for the emotions of others when making decisions  

2.       Locate the following templates provided within this workbook:

§  Reflective Journal

Use this template to record your reflections while applying your emotional expression plan.

§  Document Interactions

This template outlines all the skills you need to demonstrate in this task.

Review your partially completed Emotional Expression Plan from Task 2.2.

You must document an interaction on at least three separate occasions to implement each of the following identified methods from your Emotional Expression Plan:

§  Identifying emotional expression

§  Responding to emotional expression 

During the interactions, you must apply the following:

a.       At least one technique that indicates flexibility in dealing with others in the workplace

Flexibility refers to how willing you are to compromise with others to meet their needs and how this affects your ability to make decisions.

b.       At least one technique that indicates adaptability in dealing with others

Adaptability refers to how well you adjust your response to how someone expresses their emotions and how this affects your ability to make decisions.

Techniques that show consideration for the emotions of others when making decisions can include but is not limited to the following:

§  Adjusting to the emotional responses of others when presenting a decision they may not like

§  Asking for others’ suggestions for alternative decisions

3.       After each interaction, record the following on your Emotional Expression Plan:

§  Actual date of implementation for each method

§  Actual outcome for each method found in the Emotional Expression Plan

4.       Complete your Reflective Journal by identifying the following:

§  At least one instance where the learner applied a technique that indicates flexibility in dealing with others in the workplace

§  At least one instance where the learner applied a technique that indicates adaptability in dealing with others in the workplace

§  At least two instances where the learner applied techniques that show consideration for the emotions of others when making decisions

Detailed instructions are provided in the Reflective Journal.

5.       Submit the following to the Assessment Submission Folder:

§  Completed Emotional Expression Plan

§  Completed Reflective Journal

Your assessor will complete the Supervisor Feedback for your Reflective Journal.

The improvement areas can include the following:

§  Instance during Task 2.3 where you did not apply the following:

o   Flexibility in dealing with others in the workplace

o   Adaptability in dealing with others in the workplace

o   Consideration of the emotions of others when making a decision

§  Areas where you can demonstrate better emotional intelligence, which include:

o   Self-awareness

o   Self-management

o   Social awareness

o   Relationship management

Word limit: 250 +/- 20 words.

2.       Submit your reflection and identified professional improvement opportunities in a word document to the Assessment Submission Folder.

§  Create opportunities for others to express their thoughts and feelings

§  Develop and implement plans to assist others in understanding the effect of their personal behaviour and emotions on others in the workplace.

Resources Required:

To complete this project, you will need access to the following:

• A workplace or the Bounce Fitness Business Simulation that will allow you access to:
  • Policies and procedures relevant to:
    • Organising informal opportunities to express thoughts and feelings in the workplace
    • Organising tasks for assisting others to understand the effect of their personal behaviour and emotions on others in the workplace

Templates required to complete this project are provided within this workbook.

2.       Locate the following templates provided within this workbook.

§  Policies and Procedures Outline

Use this template for outlining policies and procedures relevant to organising informal opportunities and tasks. Your assessor will use this as basis for the Observation Form in the next ask.

§  Emotional Intelligence Plan

Use this template for creating a plan to develop emotional intelligence within your work team.

3.       Access and review at least one of your organisation’s policies and procedures for each of the following:

§  Organising informal opportunities for others to express their thoughts and feelings in the workplace

§  Organising tasks for assisting others to understand the effect of their personal behaviour and emotions on others in the workplace

The policies and procedures accessed and reviewed for this task can include but is not limited to policies and procedures relevant to

§  Scheduling

§  Preparing for meetings

§  Personal development plans

4.       Complete the Policies and Procedures Outline:

a.       Identify the following policies and procedures documents you reviewed:

§  At least one policy and procedure relevant to organising informal opportunities

§  At least one policy and procedure relevant to organising tasks

b.       For each identified policies and procedures, outline the following:

§  Relevant policy

§  Relevant set of procedures 

§  Informal Opportunities for Expressing Thoughts and Feelings in the Workplace

To complete this section, you must:

a.       Identify at least two informal opportunities for each co-worker to express their thoughts and feelings when in the workplace 

These opportunities refer to activities that occur outside of structured, formal workplace environment. These do not need to be led by an instructor or a trainer, and can include but are not limited to the following:

§  Individual discussions

§  Casual group discussions

b.       For each informal opportunity, identify the following:

§  At least two persons involved in the informal opportunity

§  Expected date of implementation

§  Expected outcome

c.       Do not write anything on the following sections. These will be completed in the next task:

§  Actual Date of Implementation

§  Actual Outcome

§  Tasks to Assist in Understanding the Effect of Personal Behaviour and Emotions on Others in the Workplace

a.       At least one task for assisting others to understand the effect of their personal behaviour on others in the workplace 

These tasks can include but are not limited to the following:

§  Individual performance reviews

§  Workplace behaviour assessments

b.       At least one task for assisting others to understand the effect of their emotions on others in the workplace

These tasks can include but are not limited to the following:

§  Individual check-up sessions

§  Conflict management sessions

§  At least one action item

§  At least one person to assign the task to

§  A projected date of implementation

§  At least one expected outcome

Do not write anything on the following sections. These will be completed in the next task:

§  Actual Date of Implementation

§  Actual Outcome

Ensure that the informal opportunities and tasks in the plan align with your organisation’s policies and procedures as outlined in the Policies and Procedures Outline. 

6.       Submit the following to the Assessment Submission Folder:

§  Completed Policies and Procedures Outline

§  Partially completed Emotional Intelligence Plan

§  Your completed Policies and Procedures Outline from Task 3.1

§  Your partially completed Emotional Intelligence Plan

Your plan will be used as basis for facilitating informal opportunities and tasks.

2.       Update your Emotional Intelligence Plan  to include informal opportunities for others to express their thoughts and feelings in the workplace identified in your Emotional Intelligence Plan from Task 3.1.

For each opportunity, record the following on your Emotional Intelligence Plan:

§  Actual date of implementation

§  Actual outcome

§  At least one task for assisting others to understand the effect of their personal behaviour on others in the workplace

§  At least one task for assisting others to understand the effect of their emotions on others in the workplace

For each task, record the following on your Emotional Intelligence Plan:

§  Actual date of implementation

§  Actual outcome

4.       Submit the following to the Assessment Submission Folder:

§  The completed Emotional Intelligence Plan