BSBSMB412 Cloud Computing Online Tutoring

BSBSMB412 Introduce cloud computing into business operations

Assessment 2 Answer Template – LA023557

Additional assessment information – Please read before you start

  1. You must choose a business and apply the tasks to this business. Some examples could be a Florist, Café, Plumbing Services or a larger corporation you work for. If you are struggling to find information about a particular business, you can use the business example following.
  2. For all the tasks you need to specifically answer the questions related to your business rather than have generic answers.
  3. For the business case, please make sure you use the headings i.e. the eight components to properly format your business case. Your recommendation here would be to choose the best option based on your research, so be specific about your decision.

 

Business example

Perfect Poolz supply and install customized backyard swimming pools. They also have a service team that attend to pool cleaning services and Perfect Poolz also sell all pool cleaning products.

Perfect Poolz employs six sales and service staff that need to invoice and quote while attending customer sites. Currently the Sales and Service staff have a document book they use to handwrite quotes and invoices. This information is entered into the desktop computing software by the administration staff back at the office.

Currently all computers and data are located onsite in their office and showroom. The data is usually backed up on an external hard drive and locked in a safe at the Office/Showroom.

Based on this information you should look to implement a cloud-based service for at least ONE of the following:

  • CRM system
  • Cloud based accounting system
  • Data storage
  • Email communication

 Assessment 3 info and tips

  1. This assessment is about implementing cloud computing from your business case. You need to extend on the business case and present the implementation process from start to finish.
  2. There are 2 components of the PowerPoint slide.
    1. The slides should focus on the main points of your presentation.
    2. The “speech” (script) of your presentation, which should be inserted in the script (notes) section of your PowerPoint slides. You will find this at the bottom of your template

 

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Task 1
Review, determine and describe the current business/organization computing resources and usage.

Plan Yourself (PY) is a personalized event management company whose main focus is to let customers plan their events themselves. With an intention of involving the customer throughout the planning journey, they highly esteem tweaking occasions that are exceptional to their customers.

They currently have a more than 8 vendors through which they rent out materials for events and a spot team with 15 members who put the plan into action. They started out as a home-based business doing this as part-time but are now planning to expand since they have started getting more and more events to organize.

At first, they only ran this start-up with their Facebook page and marketed through social media platforms like Instagram and snapchat but have now developed their website. They are now planning to incorporate cloud-based CRM since it takes lesser time to install than traditional complex CRMs and all the solutions are hosted on cloud instead of location only accessible by the IT department. By using a cloud-based CRM, every person in the organization are able to access the data.
For hardware, they have PCs and hard drives, network servers and wireless routers.

Task 2

Identify future business/organization computing needs and consult with colleagues or other stakeholders as appropriate.

Maybe you’ve had the option to manage with utilizing a PC for business errands, however find that as your business develops you need a PC set-up to meet your business needs.

Starting with accessing software, the business can use Team Viewer for remote control desktop sharing, online meetings with clients and employees, web conferencing and file transfer which will make work easier (Assessing computer needs for your business).
The business can be benefited by using Zoho CRM which is a cloud-based CRM with modular platform. It starts out with basic features and then new features can be later added on. The AI tool ‘Zia’ found in this CRM has preprogramed macros to automate repetitive tasks.  The business can send real time notifications to clients and automate deals. Plus, the mobile CRM app is uncrowded too which promotes easy usage.

For data storage and archiving they can use Google Drive which offers free 15 GB of memory or Dropbox business which is also an excellent cloud file storage solution for small or mid-size businesses. It offers Smart Sync and Remote wipe features too. The website is also developed on WordPress since it has many plugins too.

Email communication will be done for reminders to team and clients too and file management can be done by PDFelement for Business which is management, secure and easy to use.

Task 3

Investigate types of services provided by cloud computing and their respective costs.

Cloud computing provides 3 types of services to users (Avoyan). Following are the types:

1.SaaS (Software as a service): It is an on-demand pay per user application software for users. It is platform independent which means that it doesn’t need to be installed on your PC. It runs a single instance of the software and is available for multiple end users. This makes it cheap and the resources are entirely managed by the vendors. It is universally accessible from any platform and the users do not need to commute.

2.PaaS: This service is made up of a programming language execution environment, an operating system, web server and a database. It encapsulates the environment where users can build, compile and run their programs without worrying of the underlying structure. The owner only manages data and the application resources but all other resources are managed by the vendor. This is the domain for developers.

3.IaaS (Infrastructure as a service): This service offers the computing architecture and infrastructure, all computing resources but in a virtual environment so that multiple users can access them. The users are responsible for handling other resources such as applications, data, runtime and middleware.

Task 4

Describe the process of consulting specialist advisors to determine relevant cloud computing services.

With the expert abilities associated with distributed computing, most organizations wind up profiting the administrations of a cloud specialist. The market is stuffed with numerous advisors and most pioneers are baffled regarding how to choose the most appropriate cloud expert for their business (How to Select a Cloud Computing Consultant). This cycle begins with first understanding the business goal for moving to the cloud. During accomplice choice, they then look for specific practices and approaches, and survey whether they conform to their plan of action.

The most ideal approach to assess a cloud advisor is to have a prepared merchant appraisal agenda. This must incorporate an appraisal of both cycle and individuals. Checking for specialized capability levels, arrangement contributions, level of customization, cycles and conventions, strategy, and above all, uphold.

Task 5

Complete a basic Cost-Benefit Analysis for benefits of cloud computing in relation to this business.

Quantitative Costs Year 1 Year 2
Hardware
Servers $1000 $1500
Desktop $800 for 2 $400
Cable Installation $6000 (one time) –
Furniture and Fixtures $200 $100
Telecommunication equipment $150 $100
Labour $240/employee $300/employee
Infrastructure $500 $400
Training of employees $500/employee $500/employee
Recurring Costs Year 1 Year 2
Maintenance and Upgrades $500 $500
Data storage $3000 $3000
Ongoing additional labor $200 $300
Data communication $1000 $1000
Quantitative Benefits   Year 1 Year 2
Revenues
From clients $4000 $5000
Advertising and sponsorship space $3000 $4000
Vendors $2000 $2000
Total Revenues $9000 $11000
Ongoing costs
Cloud services $400 $500
Data costs $60 $80

Task 6

  • Write a business case containing the eight components outlined in your learning material.

Executive Summary

Making planning your events easier than before! Plan Yourself (PY) will plan events for customers according to their interests in affordable rates so that the customers are able to see the image they have in their minds. With eye-catchy ideas, more hard work and using fast and reliable software to plan your events, Plan Yourself want to be the market leader in personalized event planning services with never compromising on quality.

  1. Objectives: Plan Yourself (PY) is a home-based start-up by individuals who want to show their creative side and step into the business of event planning. In order to reach its goals, its sole focus is to work on the mission and will take all its vendors, employees and stakeholders to reach that goal.
  1. Mission: With the number of growing choices and people not being able to plan their events, Plan Yourself (PY) will make sure that its clients get the desired results and do not have to compromise on their choice. This business will provide a real picture of the event they have in mind and will make it a success. It also aims to provide wage to people who are unable to get jobs. With that, their mission is to be the market leader in the event planning business!

 

Introduction

Plan Yourself (PY) being a small start-up with an intention to lead the market industry is committed to making lives of its clients easier by helping them plan events for them.

Statement of the problem

With growing market and the number of clients, it can become difficult for the owners to manage their data and get customer insights. For the business to flourish and be successful, it is important that the owners are able to know customer needs and how they can reach out to potential clients and also manage existing ones through customer retention.

Analysis

Using cloud-based CRM can have a wide range of benefits for existing and potential clients too (Bauer). It upgrades the internal working of an association. A stage that is reasonable for keeping up all data identified with the clients and causes the business to treat every one of its clients as he’s just one. This will empower Plan Yourself (PY) to comprehend their clients better and foresee more-possible future activities.

Since this business requires more work in less time, it will help in serving clients better by joining the entirety of operators’ timetables, schedules, exercises, and so forth. This prompts the decrease in personal time and stress identified with cut-off times.

I will also be simple to track customers, including their desires, main concerns, or whatever other information that may demonstrate to help a likely client along the way to the deal.

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Discussion of possible options

For options, the Plan Yourself (PY) have 3 cloud-based CRM to choose, HubSpot, Zoho and Salesforce.

– Benefits
HubSpot: It has the option to personalize the user experience for each contact which can be beneficial for PY. Moreover, it generates leads and helps in building customer relationships (Lyton). Once the lead is generated, it will also help and empower the customer to make buying decisions. One key point is that it shortens the sales cycle and saves time as well.

Zoho: The number one benefit of this CRM is that it is affordable and is designed beautifully which makes it good for small business. It’s a software-as-a-service (SaaS) and is very lightweight cloud product and provides customization options for businesses operating on a budget (Morshed). Moreover, it has mobile accessibility which can be useful for PY as the data can be accessible from anywhere, very easily.

Salesforce: The most unique selling point of this CRM is that it is very flexible which means that the business owner will not be tied in to certain pages and layouts and can customize accordingly.

– Costs
HubSpot: This is free which is also a drawback. The business can have unlimited users and store up to 1 million contacts and can track deals.

Zoho: This acts as a main operating system for any business. It’s plan ranges from $12/user per month to $35/user per month. Besides, it has a 15-day trial too (Taylor).
Salesforce: Its plan starts at $25/user per month with a free trial but the costs will increase when in developer mode.

– Risks
HubSpot: Spotting rehashed information and de-copying contacts doesn’t generally work so well and the free version has limits with respect to things like mass activities, notices, formats, and record transfers.

Zoho: Detailing bugs to the client assistance office doesn’t generally get a rapid goal and a great deal of the better highlights like work process and promoting mechanization and ‘Zia’ are saved for the more costly plans.

Salesforce: Apart from being costly, the business has to pay for add-ons to access most of its features. The configuration and setup are time consuming and the cluttered interface makes navigation difficult (Zunenshine).

– Opportunities

HubSpot: HubSpot is remarkable in its emphasis on inbound and content promoting.

Zoho: Zia, Zoho CRM’s AI deals associate, makes it simpler to pick the correct ones to catch up with. Zia can likewise furnish the business with critical data related with an arrangement utilizing straightforward voice orders. In any event, when we are moving, we can converse with Zia to get logical data that could represent the deciding moment an arrangement.

Salesforce: It has profoundly adaptable lead the executives and scoring.

Recommendation

The recommendation for Plan Yourself (PY) for a cloud-based CRM is Zoho since its acts like a complete operating system. It will give business knowledge into each phase of business cycle—lead age, lead catching, transformation, maintenance, and steadfastness. Utilizing modules for drives, contacts, arrangements, records, and exercises, not exclusively can you precisely follow your business measures, you can likewise adequately recognize open doors for strategically pitching and up-selling later on.

Details of your chosen option

There are a number of reasons for selecting Zoho as the cloud based CRM for Plan Yourself (PY):
-Zoho CRM accompanies an inherent alternative to send mass messages to contacts in the information base. We can likewise make welcomes as email formats and timetable them to be sent at whatever point an occasion is coming up. We can also include custom measures when sending messages with the goal to attract target customers (Why Choose CRM).
-At the point when your team is occupied with systems administration, it’s difficult to monitor all the business cards they’re gathering. That is the reason Zoho CRM has a card scanner application to spare each lead and contact legitimately into the CRM information base. The application additionally has the choice to promptly email each record spared and plan follow-ups so neither your teams nor participants overlook the discussion.
-At the point when you’re bringing in the leads and putting up information over into your CRM account, you can add labels to distinguish which occasion you gathered your data from. Salesmen can utilize labels to sift through their own leads from a specific occasion.
-When a prospect customer signs-up your occasion, you can set up programmed answers and subsequent meet-ups to keep up the discussion and get your customer communication alive.

Conclusion

Hence, for Plan Yourself (PY), Zoho CRM is the ultimate cloud-based CRM solution to identify leads, save information, target potential customers and retain customer loyalty! It is simple to execute, instinctive to utilize and economical to embrace. This framework offers organizations all that they need in a viable client relationship the executive’s stage. Zoho CRM offers different reasonable value focuses, a full scope of highlights, and customization choices, all of which help make this CRM a quality and complete program for private companies (Johnson).

Despite the fact that Zoho CRM has the vibe of a lightweight SaaS arrangement, it sneaks up all of a sudden in the highlights department. Not each element is accessible at each membership level, and outsider reconciliations may cost extra in the event that you don’t as of now utilize the administrations you’re incorporating, however Zoho’s flock of highlights is as yet amazing. Lastly, the client gateways in Zoho CRM permit your business to speak with your most esteemed clients in another manner. Your clients, who must be conceded admittance to client gateways, can do things like peruse inventories of items and administrations, see solicitations, and spot orders without reaching a salesman straightforwardly.

References

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