BSBTWK503 Task 2 – Case Study

Task summary This assessment is to be completed using the Bounce Fitness simulated work environment. This assessment task requires the student to review THE Bounce Fitness Communication Policy, as well as be familiar with the Sydney Centre staffing and the Head Office staffing. Required ·         Access to textbooks/other learning materials ·         Access to Bounce Fitness site via Canvas ·         Computer with Microsoft Office and internet access Timing ·         Your assessor will advise you of the due date of this assessment via Canvas. Submit ·         This completed workbook ·         Video recording for Part A, question 5 ·         Meeting minutes for Part A, question 5 ·         Meeting minutes for Part A, question 6 ·         Video recording for Part B, question 2 Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

 

Task 2 – Case Study

Bounce Fitness Background Information

Bounce Fitness is made up of four fitness centres. The head office is currently established in Cairns, Queensland. The other centres are in Brisbane, (Queensland), Sydney, (New South Wales) and Melbourne, (Victoria). It is the intention of the Board of Directors that a new centre will be opened in Perth, (Western Australia).

It was established in 2001 by Margaret House as a single aerobic studio. After two years membership increases demanded the small leased centre be expanded and a new facility was built on land purchased by the organisation. In 2004 a second centre was established in leased premises in Brisbane and then Sydney and Melbourne in the subsequent two years.

The Head Office remains in Cairns and a Board of Directors has been established to oversee the function of the business in all of the centres. Each centre has a Manager, who reports to the CEO in Cairns, and a team of permanently employed fitness instructors and other casual instructors, all of whom report to the Centre Manager.

The business is operated on best business practice and complies with all legislative requirements, local by-laws and is registered with the national body.

Bounce Fitness intends to market its brand through excellence in service and expertise to establish itself as a premier provider of fitness and wellness in Australia. Much time is invested in training the Centre staff to upgrade their professional skills and in customer service to foster a loyal member base. Classes are innovative and varied with regular changes to routines and activities.

Scenario

You are Jacinta Scotts, the manager of the Sydney Bounce Fitness centre. You are concerned that membership at your centre is at an all-time low due to COVID-19. Sydney have had extended lockdowns, and people are unwilling to pay for memberships that they cannot use. Your customers are concerned, even when lockdowns are not in place, that gyms were thought to be a breeding ground for COVID-19 and therefore patrons are reluctant to go back to the gym. You are under pressure to increase revenue.

 

IMPORTANT NOTES:  

This part of the assessment includes a group activity that must be video recorded. Please follow the instructions below:

• Students taking face to face classes: You can do the activity during class hours. You must also video record the activity using your phone and uploading it to Canvas.  
• Students taking online classes:
• You must arrange participants to do the role play/presentation with you.
• Please see further instructions in the assessment on the number of participants required for the presentation / role play.
• Participants can include fellow students, friends, family members, or work colleagues.
• You can do the session face to face and record it using your phone.
• You can also do the session using an online platform such as WhatsApp or Zoom and record the session.
• Uploading your video onto Canvas: Please see additional instructions uploaded together with Task 2 on how to submit your recording onto Canvas.
• Submission of feedback forms: You may be required to also submit feedback forms from the participants in your role play/presentation. Please check the instructions in your assessment below to confirm if you need to submit the feedback forms (a scanned or a clear photo is acceptable).

Part A

You decide to hold a meeting with your team. You would like everyone to get together to brainstorm how to retain memberships that you still have and ideally get some new members too.

Question 1:

Develop an agenda for the meeting.

Answer:

Question 2:

How will you contact and confirm the meeting with all staff that are required to attend? (Ensure you follow any required organisational policies and procedures)

Answer:

Question 3:

Send a meeting invitation to all staff. Include in the invitation the agenda and all relevant meeting details, as well as any further information that attendees may need.

You may add a screen shot of your meeting invitation, or type all of the details, below.

Answer:

Question 4:

Identify the minute taker for the meeting and brief them on what you expect from them, including the method of recording meeting notes.

Answer:

Question 5:

Hold the meeting. You are required to chair this meeting according to organisational requirements. You must ensure that you promote participation, discussion, problem solving and resolution of issues.

If you are not able to do this activity in class, you must record your meeting and upload it to Canvas. You may ask family, friends, housemates, colleagues, classmates, or anyone else to participate in your meeting.

You must also upload the minutes that the minute taker took after your briefing (question 4).

Question 6:

Review the meeting minutes and edit as required. Upload a copy of your updated minutes. Ensure that it is clear through the file name which meeting minutes have been updated.

Question 7:

How will you store the minutes of the meeting and report the outcomes of the meeting?

Answer:

Part B

Following your meeting with your team, you want to meet with Margaret House, the CEO of Bounce Fitness. You want to discuss the outcome of the meeting that you had with your staff. If any good ideas were raised, you will need her approval to put them into place in your fitness centre. If there were no good ideas, you will need to raise your concerns about the ongoing impact of COVID-19 on your gym.

Question 1: How will you invite Margaret to a meeting with you? Create an agenda and send it to her, along with any other required or relevant documentation.

Answer:

Question 2:

Conduct the meeting with her and any relevant team members. You are required to chair this meeting according to organisational requirements.

If you are not able to do this activity in class, you must record your meeting and upload it to Canvas. You may ask family, friends, housemates, colleagues, classmates, or anyone else to participate in your meeting.

You must also take minutes, or request one of your team members take the minutes of the meeting.

Question 3:

How will you follow up this meeting?

Answer:

End of Assessment!