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Q3. An explanation of how management could measure the success of your recommended changes in section 2b.
Specifically, this section will:
i. Identify two appropriate new performance measures to assess the impact of the changes on the process. Please note this is asking for measures on your recommendations not the profitability of AOD. Measures based on the profitability of AOD will not be considered.
ii. Explain how each of the measures would be calculated, and what data will be used, including how the data can be collected if necessary.
iii. Explain why these measures are suitable to assess the changes in performance expected as a result of your recommendations.
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